Frequently Asked Questions

Based in Cleveland, Ohio, Torque Collective™ is a specialized provider of professional-grade automotive shop equipment and high-performance parts. We serve both individual enthusiasts and professional repair facilities.

We are headquartered in Cleveland, OH. While we operate primarily online to serve the national automotive community, our roots are firmly planted in the Midwest.

For high-ticket shop equipment, lead times can vary by manufacturer. Most orders are processed within 24–48 hours. Once shipped, transit times typically range from 3–7 business days depending on your location.

Yes. Large items such as car lifts and heavy machinery are shipped via professional freight carriers. Please ensure your delivery location is accessible for large trucks and specify if you require a liftgate service.

Absolutely. Once your order has been dispatched, you will receive an email with tracking information and carrier details.

Yes. We partner with trusted manufacturers, and all high-ticket equipment comes with standard manufacturer warranties. Details for specific products can be found on their respective product pages.

We strive to provide detailed specifications for every part and piece of equipment we sell. If you have a specific technical question regarding a build or installation, please reach out to our support team.

We want you to be satisfied with your purchase. Please refer to our Refund Policy for detailed information on returns, restocking fees, and eligibility.