Refund Policy

We stand behind every product we sell. You have 30 calendar days from the date of delivery to initiate a return. To begin the process, contact our support team at support@torquecollective.com with your order number and reason for return. Returns requested after the 30-day window will not be accepted.

To qualify for a full refund, items must be returned in their original, unopened packaging with all included accessories, documentation, and hardware present. Products that have been installed, used, modified, or show signs of wear are not eligible for a full refund and may be subject to a partial refund at our discretion.

Due to the complexity of logistics and warehousing, a restocking fee applies to returns of large shop equipment — including but not limited to car lifts, vehicle alignment systems, and heavy-duty compressors. This fee covers the costs of freight, repackaging, and inspection necessary to re-list the equipment for sale.

After we receive and inspect the returned item, refunds are processed within 3–7 business days. You will receive a confirmation email once the refund has been issued. Depending on your financial institution, it may take an additional 3–5 business days for the credit to appear on your statement.