Refund & Return Policy
We stand behind the quality of our automotive equipment. Our policy is designed to be fair, transparent, and aligned with industry standards for professional shop equipment.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, uninstalled, and in its original packaging. You will also need the receipt or proof of purchase.
Eligible for Return
- Items in original, unused, and uninstalled condition
- Products returned in original packaging
- Items accompanied by original receipt or proof of purchase
Non-Returnable Items
- Special orders or custom-configured equipment
- Items that have been installed, bolted down, or modified
- Hazardous materials, liquids, or gases
Items sent back to us without first requesting a return will not be accepted. Please follow the steps below to ensure a smooth return experience.
Step-by-Step Process
- Request Authorization — Contact us at support@torquecollective.com to start a return
- Approval — If your return is accepted, we will send you instructions on how and where to send your package
- Shipping Costs — Unless the return is due to our error or a defective product, the customer is responsible for all return shipping costs
- For high-ticket freight items, we recommend using a carrier with tracking and insurance
To maintain our ability to offer high-quality equipment at competitive prices, a 15% restocking fee may apply to returns of high-ticket items and shop machinery. This fee covers the cost of technical inspection and repackaging.
Restocking Fee Schedule
- Standard parts & accessories — No restocking fee
- High-ticket items & shop machinery — 15% restocking fee
- Special orders & custom-configured equipment — Non-returnable, no refund
Refund Timeline
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
If Your Order Arrives Damaged
- Document damage with clear photos before moving the item
- Note damage on the Bill of Lading (BOL) before signing
- Contact us immediately with photos and your order number
- We will evaluate the issue and arrange a replacement or full refund
Freight Delivery Notice
For freight deliveries, any visible damage must be noted on the Bill of Lading (BOL) before signing. Failure to document damage at the time of delivery may affect your ability to file a claim.
Ready to Initiate a Return?
Contact our support team with your order number and we will guide you through every step.
Mon–Fri 9AM–5PM EST · Cleveland, Ohio
